Last updated September 25, 2026

Every FLWRHAUS & Co. bouquet is made to order with fresh, perishable flowers. This policy explains what happens if something isn’t right.

Returns

Because fresh flowers are perishable, we are unable to accept returns.

Our quality promise

If your bouquet arrives damaged or isn’t what you ordered, reach us through our contact form within 24 hours of pickup and include a photo. We will review your request and offer a replacement, store credit or refund.

Cancelling an online order

• Orders cancelled at least 48 hours before the scheduled pickup receive a full refund.
• Orders cancelled less than 48 hours before pickup may not be refundable, because flowers are purchased and prepared in advance.

Seasonal substitutions

When a flower is unavailable, we substitute blooms of similar style, color and value. Substitutions that keep the palette and style of your order are not grounds for a refund.

Events and the Bloom Bar

Deposits, cancellations and changes for event florals and Bloom Bar bookings are governed by the terms in your written proposal or agreement.

How refunds are issued

Approved refunds are returned to your original payment method. Depending on your bank, it can take 5 to 10 business days for the refund to appear.

Contact us

Questions about an order? Reach us through our contact form.